Standards of Excellence

Standards of Excellence

CommuniCare’s commitment to Serve with Pride means a standard of operations that is founded on an unwavering commitment to excellence. Our mission is to provide a superior customer experience: one that not only heals, but also satisfies. To that end, CommuniCare operates in accordance with our True Blue Standards of Excellence.

In our company, “True Blue” is defined as an unwavering commitment to excellence, and our aim is to weave all of our actions and decisions into this framework.

We have divided the customer experience into five categories with a high threshold of standards for each:

  • Clinical Excellence
  • Service Excellence
  • Environmental Excellence
  • Culinary Excellence
  • Satisfaction Excellence

Clinical Excellence

We achieve clinical outcomes that consistently rank above and beyond the CommuniCare standard in all key clinical indicators. We institute and maintain CommuniCare’s core clinical processes.

Service Excellence

We live by and uphold CommuniCare’s service standards every day. They define our culture at all levels of the organization. We focus on our guests and residents through unyielding determination to deliver an exceptional customer experience – a True Blue experience

Environmental Excellence

We maintain uncompromising levels of cleanliness and physical plant repair, per CommuniCare’s First Impressions standards. Our unique standard of design and décor helps to create healing environments that inspire wellness in our residents and guests.

Culinary Excellence

Our goal is to steadfastly uphold and maintain CommuniCare’s fine dining standards. We strive to deliver an excellent culinary experience for every guest, at every meal, every day.

Satisfaction Excellence

We pride ourselves on maintaining an average score of 95% for overall customer satisfaction. We understand the importance of listening to our customers while continually identifying and creating solutions for areas that are in need of improvement.